Refund & Cancellation Policy

This policy applies to HishabKhata subscriptions, a product of 2HAAS.

Free trial

Every new account gets a 14-day free trial with no payment required, so you can evaluate the service before paying.

Cancellation

Subscriptions are prepaid for 30 days and do not renew automatically, so there is nothing to cancel to avoid future charges. You keep access until the end of the period you paid for. You can also delete your account at any time from Settings.

Refunds

• Within 7 days of your first paid period: if the service does not work as described and we cannot resolve the problem, you may request a full refund.
• Duplicate or incorrect charges: if you were charged twice or the wrong amount, we will refund the difference.
• Payment not activated: if you paid but your plan was not activated within 2 business days and we cannot fix it, we will refund in full.
• Otherwise, fees for a period already started are non-refundable, and we do not refund partial periods after an upgrade or downgrade.

How to request a refund

Email [email protected] from your account email with your transaction ID and the reason. Approved refunds are sent to the bKash/Nagad number or bank account you paid from, normally within 7 business days. Mobile-wallet or bank fees charged by the provider may not be recoverable.